Sciweavers

AGILEDC
2007
IEEE

The Relationship between Customer Collaboration and Software Project Overruns

13 years 10 months ago
The Relationship between Customer Collaboration and Software Project Overruns
Most agile projects rely heavily on good collaboration with the customer in order to achieve project goals and avoid overruns. However, the role of the customer in software projects is not fully understood. Often, successful projects are attributed to developer competence, while unsuccessful projects are attributed to customer incompetence. A study was conducted on eighteen of the latest projects of a software contractor. Quantitative project data was collected, and project managers interviewed, on several issues related to estimates, key project properties, and project outcome. It was found that in projects where collaboration was facilitated by daily communication between the contractor and the customer, they experienced a lesser magnitude of effort overruns. In addition, employing a contract that facilitates risk-sharing may also have a positive impact.
Kjetil Moløkken-Østvold, Kristian Ma
Added 02 Jun 2010
Updated 02 Jun 2010
Type Conference
Year 2007
Where AGILEDC
Authors Kjetil Moløkken-Østvold, Kristian Marius Furulund
Comments (0)