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2002
ACM

SCANMail: a voicemail interface that makes speech browsable, readable and searchable

12 years 10 months ago
SCANMail: a voicemail interface that makes speech browsable, readable and searchable
Increasing amounts of public, corporate, and private speech data are now available on-line. These are limited in their usefulness, however, by the lack of tools to permit their browsing and search. The goal of our research is to provide tools to overcome the inherent difficulties of speech access, by supporting visual scanning, search, and information extraction. We describe a novel principle for the design of UIs to speech data: What You See Is Almost What You Hear (WYSIAWYH). In WYSIAWYH, automatic speech recognition (ASR) generates a transcript of the speech data. The transcript is then used as a visual analogue to that underlying data. A graphical user interface allows users to visually scan, read, annotate and search these transcripts. Users can also use the transcript to access and play specific regions of the underlying message. We first summarize previous studies of voicemail usage that motivated the WYSIAWYH principle, and describe a voicemail UI, SCANMail, that embodies WYSI...
Steve Whittaker, Julia Hirschberg, Brian Amento, L
Added 01 Dec 2009
Updated 01 Dec 2009
Type Conference
Year 2002
Where CHI
Authors Steve Whittaker, Julia Hirschberg, Brian Amento, Litza A. Stark, Michiel Bacchiani, Philip L. Isenhour, Larry Stead, Gary Zamchick, Aaron Rosenberg
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