Service-Mining Based on Knowledge and Customer Databases

– This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly.

• Type: Conference
• Year: 2007
• Where: KSEM
• Authors: Yan Li, Peng Wen, Hu Wang, Chunqiang Gong
• Keywords: KSEM 2007, Service Records, Service-mining Technique, Vehicle Service Centers