Sciweavers

Share
CSCW
2012
ACM

To stay or leave?: the relationship of emotional and informational support to commitment in online health support groups

10 years 1 months ago
To stay or leave?: the relationship of emotional and informational support to commitment in online health support groups
Today many people with serious diseases use online support groups to seek social support. For these groups to be sustained and effective, member retention and commitment is important. Our study examined how different types and amounts of social support in an online cancer support group are associated with participants’ length of membership. We first built machine learning models to automatically identify the extent to which messages contained emotional and informational support. Agreement with human judges was high (r > 0.76). We then
Yi-Chia Wang, Robert Kraut, John M. Levine
Added 21 Apr 2012
Updated 21 Apr 2012
Type Journal
Year 2012
Where CSCW
Authors Yi-Chia Wang, Robert Kraut, John M. Levine
Comments (0)
books