Structuring and supporting persistent chat conversations

9 years 4 months ago
Structuring and supporting persistent chat conversations
Persistence of conversations has been found to be a useful feature in group chat tools. When conversations are stored and made accessible to all members of a group, they can facilitate organizational memory, group awareness, and other beneficial practices. However, the lack of structure in chat conversations makes it difficult for users to read and keep track of lengthy conversation histories. To contend with this problem, we have developed a persistent chat system that incorporates a number of features which facilitate participation in long, ongoing conversations. Categories and Subject Descriptors H.5.3 [Information Interfaces and Presentation]: Group and Organization Interfaces. General Terms Design, Human Factors Keywords Chat, CMC, persistence.
David Fono, Ronald Baecker
Added 13 Jun 2010
Updated 13 Jun 2010
Type Conference
Year 2006
Where CSCW
Authors David Fono, Ronald Baecker
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