Sciweavers

SIGUCCS
2003
ACM

Student workers: the heart of the help desk

13 years 9 months ago
Student workers: the heart of the help desk
Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Services (OCS) Technology Support Staff that developing the right mix of procedures and policies makes for a much more efficient work environment for both the part-time student and the full-time personnel. This paper will focus on the policies and procedures put into place at the OCS Help Desk. This includes:
Rachel Daigle
Added 05 Jul 2010
Updated 05 Jul 2010
Type Conference
Year 2003
Where SIGUCCS
Authors Rachel Daigle
Comments (0)