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2010
Springer

Supporting DSS Acceptability through a User-Centered Design Methodology: Experiences in Emergency Management

8 years 1 months ago
Supporting DSS Acceptability through a User-Centered Design Methodology: Experiences in Emergency Management
This paper presents a user-centered design methodology for Decision Support Systems (DSSs), which is specifically built to face the socio-technical gap that often impedes DSS acceptability by end users in real work environments. The methodology has been experimented in two case studies in the field of healthrelated emergencies, namely earthquake and pandemic flu management. Methodology application and results are described with specific focus on the phases of requirement analysis and system evaluation. Keywords. User-centered design, decision support systems, requirement analysis, evaluation, socio-technical gap, emergency management.
Pietro Baroni, Daniela Fogli, Massimiliano Giacomi
Added 04 Mar 2011
Updated 04 Mar 2011
Type Journal
Year 2010
Where IFIP
Authors Pietro Baroni, Daniela Fogli, Massimiliano Giacomin, Giovanni Guida, Loredana Parasiliti Provenza, Michele Rossi, Marko Bohanec, Martin Znidarsic
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