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BPM
2008
Springer

Supporting Flexible Processes through Recommendations Based on History

8 years 10 months ago
Supporting Flexible Processes through Recommendations Based on History
Abstract. In today's fast changing business environment flexible Process Aware Information Systems (PAISs) are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility in large PAISs usually leads to less guidance for its users and consequently requires more experienced users. To allow for flexible systems with a high degree of support, intelligent user assistance is required. In this paper we propose a recommendation service, which, when used in combination with flexible PAISs, can support end users during process execution by giving recommendations on possible next steps. Recommendations are generated based on similar past process executions by considering the specific optimization goals. In this paper we also evaluate the proposed recommendation service, by means of experiments.
Helen Schonenberg, Barbara Weber, Boudewijn F. van
Added 12 Oct 2010
Updated 12 Oct 2010
Type Conference
Year 2008
Where BPM
Authors Helen Schonenberg, Barbara Weber, Boudewijn F. van Dongen, Wil M. P. van der Aalst
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