Systems Theory and Knowledge Management Systems: The Case of Pratt-Whitney Rocketdyne

Abstract. Despite a growing body of research on knowledge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribute to the firm’s competitive advantage. A common framework is one that breaks down KM into four main activities: knowledge creation, storage, transfer, and application. This paper describes one company’s use of an alternative perspective–a systems thinking approach–to define and improve KM within the firm. Pratt-Whitney Rocketdyne moved away from viewing KM as separate processes, to view the organization holistically as a system of people, processes, and technology. Based on this perspective, the company identified and changed key behaviors within the KM environment that led to undesirable states, effectively establishing a generative learning environment. Based on this case study we derive a set of concepts and propositions that can be used by both academic and practitioners to improve KM practices.

• Type: Conference
• Year: 2008
• Where: HICSS
• Authors: Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F. Granados
• Keywords: Biometrics, Firm’s Competitive Advantage, HICSS 2008, KM Environment, KM Practices, System Sciences