Sciweavers

Share
HICSS
2008
IEEE

Systems Theory and Knowledge Management Systems: The Case of Pratt-Whitney Rocketdyne

12 years 8 months ago
Systems Theory and Knowledge Management Systems: The Case of Pratt-Whitney Rocketdyne
Abstract. Despite a growing body of research on knowledge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribute to the firm’s competitive advantage. A common framework is one that breaks down KM into four main activities: knowledge creation, storage, transfer, and application. This paper describes one company’s use of an alternative perspective–a systems thinking approach–to define and improve KM within the firm. Pratt-Whitney Rocketdyne moved away from viewing KM as separate processes, to view the organization holistically as a system of people, processes, and technology. Based on this perspective, the company identified and changed key behaviors within the KM environment that led to undesirable states, effectively establishing a generative learning environment. Based on this case study we derive a set of concepts and propositions that can be used by both academic and practitioners to improve KM practices.
Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F.
Added 29 May 2010
Updated 29 May 2010
Type Conference
Year 2008
Where HICSS
Authors Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F. Granados
Comments (0)
books