Three-layered QoS for eGovernment web services

11 years 6 months ago
Three-layered QoS for eGovernment web services
An applied research for the incremental evolution of a service oriented architecture for local eGovernment portals has been developed. Our reference eGovernment environment, currently adopted by a hundred local public administrations in Veneto region, is a dual model with a G2C interface towards citizens and a complementary G2G interface for municipal government staff, both interconnected and supporting a constellation of web services-based tools and applications. XPDL-compliant, workflow technology is now being applied in order to increase software re-use, process visibility and exchange and to ease process implementation/customization and execution. A case study for a layered model of QoS for eGovernment is presented. Three kinds of quality of services: (a) perceived level of services, (b) effectiveness of processes and (c) system-level efficiency, are measured in close correspondence with the different layers of eGovernment interactions: G2C, process orchestration/WFM and G2G. Cate...
Antonio Candiello, Andrea Albarelli, Agostino Cort
Added 29 Oct 2010
Updated 29 Oct 2010
Type Conference
Year 2010
Where DGO
Authors Antonio Candiello, Andrea Albarelli, Agostino Cortesi
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