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2010
ACM

Transforming clinic environments into information workspaces for patients

9 years 8 months ago
Transforming clinic environments into information workspaces for patients
Although clinic environments are a primary location for exchanging information with clinicians, patients experience these spaces as harsh environments to access, use, exchange, and manage information. In this paper, we present results from an ethnographic-inspired study of breast cancer patients actively interacting with information in clinic environments. Through observations and interviews, we observed information interactions in awkward physical positions; inefficient use of existing clinical space; separation of patients from their information and lack of support for collaborative document viewing. These factors compromised patients’ abilities to manage their information work when they experienced bursts of information exchange, lack of advance information, fragmented attention, and heightened stress in clinic environments. To overcome these challenges, we identify formative strategies to focus attention, encourage collaboration, and improve communication in clinical settings. A...
Kenton T. Unruh, Meredith M. Skeels, Andrea Civan-
Added 17 May 2010
Updated 17 May 2010
Type Conference
Year 2010
Where CHI
Authors Kenton T. Unruh, Meredith M. Skeels, Andrea Civan-Hartzler, Wanda Pratt
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