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2008
IEEE

Translating Service Level Objectives to lower level policies for multi-tier services

8 years 4 months ago
Translating Service Level Objectives to lower level policies for multi-tier services
Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (SLO)s that describe the agreed-upon quality requirements at the service level. Translating these SLOs into lower-level policies that can then be used for design and monitoring purposes is a difficult problem. Usually domain experts are involved in this translation that often necessitates application of domain knowledge to this problem. In this article, we propose an approach that combines performance modeling with regression analysis to solve this problem. We demonstrate that our approach is practical and that it can be applied to different n-tier services. Our experiments show that for a typical 3-tier e-commerce application in a virtualized environment, the SLA can be met while improving CPU utilization by up to 3 times. Keywords SLA management
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,
Added 09 Dec 2010
Updated 09 Dec 2010
Type Journal
Year 2008
Where CLUSTER
Authors Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic, Akhil Sahai
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