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ICWSM
2009

Trust Incident Account Model: Preliminary Indicators for Trust Rhetoric and Trust or Distrust in Blogs

8 years 5 months ago
Trust Incident Account Model: Preliminary Indicators for Trust Rhetoric and Trust or Distrust in Blogs
This paper defines a concept of trust incident accounts as verbal reports of empirical episodes in which a trustor has reached a state of positive or negative expectations of a trustee's behavior under associated risks. Such expectations are equated to trust and distrust, correspondingly, and present a sharp contrast with hypocritical use of trust rhetoric with ulterior motives such as an attempt to manipulate readers or gain trustworthiness. Distinguishing the three: trust, distrust, and trust rhetoric, is formulated as a new challenge in sentiment analysis and opinion-mining. Based on a preliminary exploration of trust narratives in blogs, 14 categories of textual indicators were identified manually. The finer-grain analytical model of trust incident accounts is proposed to include 12 information extraction frame components: trustor, trustee, source, textual clue, trust valence, risks, reasons, actions, trustor-trustee relationship, narrow context, broad domain, and complements...
Victoria L. Rubin
Added 19 Feb 2011
Updated 19 Feb 2011
Type Journal
Year 2009
Where ICWSM
Authors Victoria L. Rubin
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