Understanding Shared Services: An Exploration of the IS Literature

In a competitive environment, companies continuously innovate to offer superior services at lower costs. `Shared services' have been extensively adopted in practice as one means for improving organisational performance. Shared services is considered most appropriate for support functions, and is widely adopted in Human Resource Management, Finance and Accounting; more recently being employed across the Information Systems function. IS applications and infrastructure are an important enabler and driver of shared services in all functional areas. As computer based corporate information systems have become de facto and the internet pervasive and increasingly the backbone of administrative systems, the technical impediments to sharing have come down dramatically. As this trend continues, CIOs and IT professionals will need a deeper understanding of the shared services phenomenon and its implications. The advent of shared services has consequential implications for the IS academic dis...

• Type: Journal
• Year: 2010
• Where: IJESMA
• Authors: Suraya Miskon, Wasana Bandara, Erwin Fielt, Guy G. Gable
• Keywords: Archival Analysis, IJESMA 2010, Information Systems, Shared Services