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2010
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Understanding the space for co-design in riders' interactions with a transit service

9 years 5 months ago
Understanding the space for co-design in riders' interactions with a transit service
The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users help design the services they use. To investigate this opportunity, we began a service design project investigating how to create repeated information exchanges between riders and a transit agency in order to create a virtual “place” from which the dialog on services could take place. Through interviews with riders, a workshop with a transit agency, and speed dating of design concepts, we have developed a design direction. Specifically, we propose a service that combines vehicle location and “fullness” ratings provided by riders with dynamic route change information from the transit agency as a foundation for a dialog around riders conveying input for continuous service improvement. Author Keywords Transit, service design, public ...
Daisy Yoo, John Zimmerman, Aaron Steinfeld, Anthon
Added 17 May 2010
Updated 17 May 2010
Type Conference
Year 2010
Where CHI
Authors Daisy Yoo, John Zimmerman, Aaron Steinfeld, Anthony Tomasic
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