Understanding the Utility of Rationale in a Mixed-Initiative System for GUI Customization

In this paper, we investigate the utility of providing users with the system’s rationale in a mixed-initiative system for GUI customization. An evaluation comparing a version of the system with and without the rationale suggested that rationale is wanted by many users, leading to increased trust, understandability and predictability, but that not all users want or need the information.

• Type: Conference
• Year: 2007
• Where: UM
• Authors: Andrea Bunt, Joanna McGrenere, Cristina Conati
• Keywords: GUI Customization, System’s Rationale, UM 2007