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OZCHI
2006
ACM

Using a scenario-planning tool to support an engaging online user experience

9 years 6 months ago
Using a scenario-planning tool to support an engaging online user experience
This paper describes a pilot project to research the use of a dynamic visual interface as the basis of a scenarioplanning tool. We introduce ‘flow’ as a theoretical framework that underpins the research, describe the design and development of the software tool and, through its evaluation in user-testing trials, we develop the ideas of scenario-planning in the context of providing egovernment online services. Finally, proposed future research is discussed. Author Keywords e-government, self-service, flow, engagement, scenarioplanning ACM Classification Keywords H.5.2 [Information Interfaces and Presentation]: User Interfaces – interaction styles, user-centred design, graphical user interfaces (GUI), theory and methods; H.3.5 [Information Storage and Retrieval]: Online
Jon M. Pearce, John Murphy, David Patman
Added 14 Jun 2010
Updated 14 Jun 2010
Type Conference
Year 2006
Where OZCHI
Authors Jon M. Pearce, John Murphy, David Patman
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