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CSCW
2008
ACM

The view from the trenches: organization, power, and technology at two nonprofit homeless outreach centers

8 years 5 months ago
The view from the trenches: organization, power, and technology at two nonprofit homeless outreach centers
Nonprofit social service organizations provide the backbone of social support infrastructure in the U.S. and around the world. As the ecology of information exchange moves evermore digital, nonprofit organizations with limited resources and expertise struggle to keep pace. We present a qualitative investigation of two nonprofit outreach centers providing service to the homeless in a U.S. metropolitan city. Despite similar goals shared by these organizations, apparent differences in levels of computerization, volunteerism, and organizational structure demonstrate the challenges in attempting to adopt technology systems when resources and technical expertise are highly constrained. ACM Classification Keywords K.4.3 Organizational Impacts: CSCW Author Keywords Cooperative Work, Nonprofit, Homeless, Field Study
Christopher A. Le Dantec, W. Keith Edwards
Added 19 Oct 2010
Updated 19 Oct 2010
Type Conference
Year 2008
Where CSCW
Authors Christopher A. Le Dantec, W. Keith Edwards
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