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CSCW
1999
ACM

Voice Loops as Coordination Aids in Space Shuttle Mission Control

10 years 2 months ago
Voice Loops as Coordination Aids in Space Shuttle Mission Control
Voice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over 130 hours of direct observation. Voice loops allow practitioners to listen in on relevant communications without disrupting their own activities or the activities of others. In addition, the voice loop system is structured around the mission control organization, and therefore directly supports the demands of the domain. By understanding how voice loops meet the particular demands of the mission control environment, insight can be gained for the design of groupware tools to support cooperative ...
Emily S. Patterson, Jennifer Watts-Perotti, David
Added 22 Dec 2010
Updated 22 Dec 2010
Type Journal
Year 1999
Where CSCW
Authors Emily S. Patterson, Jennifer Watts-Perotti, David D. Woods
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