Voice User Interfaces in Industrial Environments

9 years 7 months ago
Voice User Interfaces in Industrial Environments
: Voice user interfaces (VUIs) have become very common for telephone based applications, e.g. call centers and value-added services. Though there are advantages for further fields of application as well, they are still rarely used. This paper describes the range of aspects to be considered before implementing VUIs in industrial environments. It supports the decision process on whether or not a VUI is reasonable for a certain context of use. In order to create an overview of the relevant aspects, this paper refers to findings from the literature and integrates insights gained from interviews with carriers as well as suppliers of VUI applications.
Silke Lotterbach, Matthias Peissner
Added 27 Jun 2010
Updated 27 Jun 2010
Type Conference
Year 2005
Where GI
Authors Silke Lotterbach, Matthias Peissner
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