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2007
ACM

What happened to remote usability testing?: an empirical study of three methods

4 years 11 months ago
What happened to remote usability testing?: an empirical study of three methods
The idea of conducting usability tests remotely emerged ten years ago. Since then, it has been studied empirically, and some software organizations employ remote methods. Yet there are still few comparisons involving more than one remote method. This paper presents results from a systematic empirical comparison of three methods for remote usability testing and a conventional laboratorybased think-aloud method. The three remote methods are a remote synchronous condition, where testing is conducted in real time but the test monitor is separated spatially from the test subjects, and two remote asynchronous conditions, where the test monitor and the test subjects are separated both spatially and temporally. The results show that the remote synchronous method is virtually equivalent to the conventional method. Thereby, it has the potential to conveniently involve broader user groups in usability testing and support new development approaches. The asynchronous methods are considerably more ...
Henrik Villemann Nielsen, Jan Stage, Morten Sieker
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2007
Where CHI
Authors Henrik Villemann Nielsen, Jan Stage, Morten Sieker Andreasen, Simon Ormholt Schrøder
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