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2010
ACM

Why the plan doesn't hold: a study of situated planning, articulation and coordination work in a surgical ward

10 years 8 months ago
Why the plan doesn't hold: a study of situated planning, articulation and coordination work in a surgical ward
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a study of planning and executing operations in an operating suite. Quantitative analysis of log data reveals the extent to which operation schedules are carried out as planned, and qualitative studies reveal the reasons behind changes to the plan, the consequences of such changes, and the strategies used to cope with them. 67% of the plan is changed and only 56% of all operations are planned ahead. We discuss how operation schedules are subject to “continuous planning”, and how this needs to be supported by technology. ACM Classification Keywords H.5.3 Information Interfaces and Presentation: Group and Organization Interfaces—Computer-supported cooperative work; J.3 Computer Applications: Life and Medical Science—Medical information systems General Terms Design, Human Factors Author Keywords Coordinatio...
Jakob E. Bardram, Thomas Riisgaard Hansen
Added 17 Mar 2010
Updated 17 Mar 2010
Type Conference
Year 2010
Where CSCW
Authors Jakob E. Bardram, Thomas Riisgaard Hansen
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