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EUC
2005
Springer

Wireless RFID Networks for Real-Time Customer Relationship Management

10 years 1 months ago
Wireless RFID Networks for Real-Time Customer Relationship Management
A new system for real-time customer relationship management is proposed. The system is based on deploying a network of RFID readers throughout an environment. Information about the presence or lingering of participating customers at different times of day is collected providing valuable marketing information for better service provision. The implementation of the proposed system includes a database management program and an intuitive user interface allowing real-time access to the data acquired by the network.
C. Philipp Schloter, Hamid K. Aghajan
Added 29 Jun 2010
Updated 29 Jun 2010
Type Conference
Year 2005
Where EUC
Authors C. Philipp Schloter, Hamid K. Aghajan
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