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CHI
2007
ACM

Work-centered design: a case study of a mixed-initiative scheduler

5 years 22 days ago
Work-centered design: a case study of a mixed-initiative scheduler
We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is based on theory of distributed cognition nds established user-centered methods with abstract task modeling, using innovative techniques for work ontology and top-level algorithms to capture the logic of a human-computer interaction paradigm. WCD addresses a long-standing need for more effective methods of function allocation. The illustrating case study succeeded on a large, difficult problem for aircraft scheduling where prior expensive attempts failed. The new system, called Solver, reduces scheduling labor from 9 person-days a week to about 1 person-hour. These results were obtained from the first user test, demonstrating notable effectiveness of WCD. Further, the value of Solver's higher quality schedules is far-reaching. WCD extends HCI methods to fill an important need for technical problem-solving ...
Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2007
Where CHI
Authors Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali Bahrami, Ron Hebron, David E. Kieras
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