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JIS
2006

Working with information: information management and culture in a professional services organization

9 years 10 months ago
Working with information: information management and culture in a professional services organization
The paper presents a case study of a large Canadian law firm with a distinctive information culture that is vigorously implementing an information management strategy. Our findings suggest that, at least for this organization, information culture trumps information management in its impact on information use outcomes. Thus, the strongly held information values and behaviors in the firm accounted for more than onethird of the variance in information use outcomes. Employees did perceive a high level of information management activity in the firm, although information management played a smaller, perhaps indirect role in explaining information use outcomes. What might organizations do to improve information use? This study suggests that organizations might do well to recognize that, in the hustle and bustle to implement strategies and systems, information values and information culture will always have a defining influence on how people share and use information.
Chun Wei Choo, Colin Furness, Scott Paquette, Herm
Added 13 Dec 2010
Updated 13 Dec 2010
Type Journal
Year 2006
Where JIS
Authors Chun Wei Choo, Colin Furness, Scott Paquette, Herman van den Berg, Brian Detlor, Pierrette Bergeron, Lorna Heaton
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