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2000

The worst failure: repeated failure to learn

9 years 3 months ago
The worst failure: repeated failure to learn
Performance measurement systems based on the principle that "if you can't measure it, you can't manage it" reinforce a short-term culture by focussing on tangible outputs. Instead, the focus of organisations should be on sustainable long-term performance through continuous systemic improvement. To establish and reinforce behaviours that drive systemic improvement, measurement and reporting systems need to be designed to re-enforce work to role behaviour by managers. This paper discusses this concept and how it is being applied in practice through an ongoing action research project.
Alan C. McLucas
Added 01 Nov 2010
Updated 01 Nov 2010
Type Conference
Year 2000
Where ICSTM
Authors Alan C. McLucas
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