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BIRTHDAY
2003
Springer
13 years 10 months ago
A Call to Regularity
Moshe Y. Vardi
EOR
2010
110views more  EOR 2010»
13 years 5 months ago
Online scheduling policies for multiclass call centers with impatient customers
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery
ICSE
1993
IEEE-ACM
13 years 9 months ago
Procedure Calls Are the Assembly Language of Software Interconnection: Connectors Deserve First-Class Status
Software designers compose systems from components written in some prolanguage. They regularly describe systems using abstract patterns and sophisticated relations among component...
Mary Shaw
AICT
2007
IEEE
113views Communications» more  AICT 2007»
13 years 11 months ago
Ontologies to Support Call Control Policies
—The topic of policy-based management is introduced. Its specific application by the ACCENT project to call control is then discussed. The APPEL policy language supports regular ...
Gemma A. Campbell, Kenneth J. Turner
DSN
2005
IEEE
13 years 10 months ago
Authenticated System Calls
System call monitoring is a technique for detecting and controlling compromised applications by checking at runtime that each system call conforms to a policy that specifies the ...
Mohan Rajagopalan, Matti A. Hiltunen, Trevor Jim, ...