122 search results - page 1 / 25 » A Cost-Based Model for Improving Customer Waiting Times |
HICSS
2009
IEEE
13 years 11 months ago
2009
IEEE
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
QUESTA
2011
12 years 7 months ago
2011
Motivated by service levels in terms of the waiting-time distribution seen in e.g. call centers, we consider two models for systems with a service discipline that depends on the w...
ADBIS
2009
Springer
13 years 11 months ago
2009
Springer
The inefficiency of integration processes—as an abstraction of workflow-based integration tasks—is often reasoned by low resource utilization and significant waiting times f...
EOR
2010
13 years 5 months ago
2010
Resources including various assets of supply chains, face random demand over time and can be shared by others. We consider an operational setting where a resource is shared by two...
FOCI
2007
IEEE
13 years 11 months ago
2007
IEEE
— We evaluate the average waiting time between observing the price of financial markets and the next price change, especially in an on-line foreign exchange trading service for ...