383 search results - page 1 / 77 » A Customer Service Management Architecture for the Internet |
DSOM
2000
Springer
13 years 9 months ago
2000
Springer
Abstract: Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. ...
INFORMATICALT
2002
13 years 5 months ago
2002
The amount of products and services available over the Internet increases significantly and it soon becomes beyond users ability to analyze and compare them. At the same time the n...
LCN
1999
IEEE
13 years 9 months ago
1999
IEEE
This paper describes an architecture for the management of QoS-enabled virtual private networks (VPNs) over the Internet. The architecture focuses on two important issues of VPNs:...
SIGCOMM
2009
ACM
13 years 11 months ago
2009
ACM
Custom packet processing functionality in routers is one of the key characteristics of next-generation Internet architectures. Network services have been proposed as an abstractio...
WISE
2007
Springer
13 years 11 months ago
2007
Springer
One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. Ho...