Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...
Abstract. Service Level Agreements (SLA) are needed to allow business interactions to rely on Internet services. Service Level Objectives (SLO) specify the committed performance le...
Abstract— Service level agreements (SLAs) specify performance guarantees made by service providers, typically in terms of packet loss, delay, delay variation, and network availab...
Joel Sommers, Paul Barford, Nick G. Duffield, Amos...
This paper presents SLA monitoring and management framework for telecommunication services. The basic requirements of this class of systems are specified and verified in context o...
Jacek Kosinski, Piotr Nawrocki, Dominik Radziszows...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...