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» A Knowledge Management Approach to User Support
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JUCS
2002
103views more  JUCS 2002»
13 years 5 months ago
Knowledge Nodes: the Building Blocks of a Distributed Approach to Knowledge
Abstract: In this paper, we criticise the objectivistic approach that underlies most current systems for Knowledge Management. We show that such an approach is incompatible with th...
Matteo Bonifacio, Paolo Bouquet, Roberta Cuel
JECR
2000
123views more  JECR 2000»
13 years 5 months ago
Knowledgeable Agents for Search and Choice Support in E-commerce: A Decision Support Systems Approach
Software agents are a major innovation in how people use information systems, and they have parallels with how Decision Support Systems (DSS) support human decision-making. A DSS ...
Susan Sproule, Norman P. Archer
BPM
2008
Springer
207views Business» more  BPM 2008»
13 years 7 months ago
From Personal Task Management to End-User Driven Business Process Modeling
The need to involve business users in process modeling is largely perceived in the context of Business Process Management systems. This can facilitate the elaboration of consistent...
Todor Stoitsev, Stefan Scheidl, Felix Flentge, Max...
UM
2010
Springer
13 years 10 months ago
Task-Based User Modelling for Knowledge Work Support
A Knowledge Worker (KW) uses her computer to perform different tasks for which she gathers and uses information from disparate sources such as the Web and e-mail, and creates new ...
Charlie Abela, Chris Staff, Siegfried Handschuh
AWIC
2003
Springer
13 years 10 months ago
Using Case-Based Reasoning to Improve Information Retrieval in Knowledge Management Systems
Abstract. Complementary to hypertext navigation, classic information retrieval is broadly used to find information on the World Wide Web and on Web-based systems. Among these there...
Norbert Gronau, Frank Laskowski