maintain awareness of its environment for a long period of time. Additionally, knowledge-intensive agents must be engineered such that their knowledge can be easily updated as envi...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper presents a knowledge approach to designing team training systems using intelligent agents. We envision a computer-based training system in which teams are trained by pu...
Jianwen Yin, Michael S. Miller, Thomas R. Ioerger,...
Knowledge representation has always been a major problem in the design of medical decision support systems. In this paper we present a new methodology to represent and reason about...
Several agent-oriented software engineering methodologies address the emerging challenges posed by the increasing need of adaptive software. A common denominator of such methodolo...