52 search results - page 2 / 11 » A Redesign Framework for Call Centers |
HICSS
1998
IEEE
13 years 9 months ago
1998
IEEE
In this paper, Accountability Centered Approach (ACA) is proposed for business process engineering. The ACA approach enables the designers and users to focus on the requirements a...
SIGUCCS
2000
ACM
13 years 9 months ago
2000
ACM
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...
ATAL
1999
Springer
13 years 9 months ago
1999
Springer
Abstract. This paper will discuss the internal architecture for an agent framework called DECAF (Distributed Environment Centered Agent Framework). DECAF is a software toolkit for ...
ICAI
2004
13 years 6 months ago
2004
The need for supporting CSCW applications with heterogeneous and varying user requirements call for adaptive and reconfigurable schedulers accommodating a mixture of real-time, pro...
FIW
1998
13 years 6 months ago
1998
In this paper we describe an ongoing project aimed at investigating the impact of feature interaction problems on computer telephony integration (CTI). As a representative and soph...