Based on our field studies and consultations with field experts, we identified three main problems that are of key importance to online web personalization and customer relationsh...
: As more information is made available online, users collect information in personal information spaces like bookmarks and emails. While most users feel that organizing these coll...
Inexpensive data collection and storage technologies and a global thirst for information have led to data repositories so large that users may become disoriented and unable to loc...
Personal stories make our everyday experiences memorable over time. This paper presents ‘Everyday Mediated Storytelling’, a model of the casual storyteller’s process of captu...
In this paper, we study methods for improving the utility and privacy of reputation scores for online auctions, such as used in eBay, so as to reduce the effectiveness of feedbac...