14 search results - page 1 / 3 » A Study on Developing CRM Scorecard |
HICSS
2007
IEEE
13 years 6 months ago
2007
IEEE
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
IT professionals are finding that more of their IT investments are being measured against a knowledge management (KM) metric. Those who want to deploy foundation technologies such...
HICSS
2005
IEEE
13 years 10 months ago
2005
IEEE
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
EMISA
2005
Springer
13 years 10 months ago
2005
Springer
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
HICSS
2011
IEEE
12 years 8 months ago
2011
IEEE
Enterprise mashups (EMs) are a new technology that enables the automation of situational needs of knowledge workers. EMs imply a new development paradigm based on the peer product...