Over the past 5 years, spam sending technology has improved dramatically. Static messages sent opportunistically through misconfigured hosts have evolved into dynamically generate...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Modern biology has moved from a science of individual measurements to a science where data are collected on an industrial scale. Foremost, among the new tools for biochemistry are ...
William B. Langdon, Graham J. G. Upton, Renata da ...
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
When we communicate with others in a most primitive way like face-to-face conversation, we normally gather at a common physical place. This physical constraint has been recognized ...