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ICIS
1997
13 years 6 months ago
A comprehensive model of anonymity in computer-supported group decision making
Drawing on recent theoretical efforts, a three dimensional model of anonymity in computer-supported group discussion is developed. Applying this model to a review of empirical lit...
Poppy L. McLeod
SPIRE
1999
Springer
13 years 9 months ago
Developing a Tool to Assist Electronic Facilitation of Decision-Making Groups
One resource playing a critical role in electronically supported decision-making groups is the facilitator. Facilitation is a complex task, encompassing social abilities, pre-meet...
Tania Ho, Pedro Antunes
HICSS
1999
IEEE
110views Biometrics» more  HICSS 1999»
13 years 9 months ago
Voting before Discussing: Computer Voting as Social Communication
This paper presents a case study on the use of an alternative method of computer support to that normally used, one that uses voting as a tool for social rather than rational choi...
Brian Whitworth, Robert J. McQueen
CHI
2009
ACM
14 years 5 months ago
Making sense of strangers' expertise from signals in digital artifacts
Contemporary work increasingly involves interacting with strangers in technology-mediated environments. In this context, we come to rely on digital artifacts to infer characterist...
N. Sadat Shami, Kate Ehrlich, Geri Gay, Jeffrey T....
CIKM
2009
Springer
13 years 11 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang