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ICIS
1997
13 years 7 months ago
A comprehensive model of anonymity in computer-supported group decision making
Drawing on recent theoretical efforts, a three dimensional model of anonymity in computer-supported group discussion is developed. Applying this model to a review of empirical lit...
Poppy L. McLeod
SPIRE
1999
Springer
13 years 10 months ago
Developing a Tool to Assist Electronic Facilitation of Decision-Making Groups
One resource playing a critical role in electronically supported decision-making groups is the facilitator. Facilitation is a complex task, encompassing social abilities, pre-meet...
Tania Ho, Pedro Antunes
HICSS
1999
IEEE
110views Biometrics» more  HICSS 1999»
13 years 10 months ago
Voting before Discussing: Computer Voting as Social Communication
This paper presents a case study on the use of an alternative method of computer support to that normally used, one that uses voting as a tool for social rather than rational choi...
Brian Whitworth, Robert J. McQueen
CHI
2009
ACM
14 years 6 months ago
Making sense of strangers' expertise from signals in digital artifacts
Contemporary work increasingly involves interacting with strangers in technology-mediated environments. In this context, we come to rely on digital artifacts to infer characterist...
N. Sadat Shami, Kate Ehrlich, Geri Gay, Jeffrey T....
CIKM
2009
Springer
14 years 9 days ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang