82 search results - page 1 / 17 » A model for contact center analysis and simulation |
WSC
2007
13 years 6 months ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
SPRINGSIM
2008
13 years 6 months ago
2008
QEST
2006
IEEE
13 years 10 months ago
2006
IEEE
We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...
WSC
2001
13 years 5 months ago
2001
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
ICRA
1998
IEEE
13 years 8 months ago
1998
IEEE
Simulation of dynamic systems possessing unilateral frictional contacts is important to many industrial applications. While rigid body models are often employed, it is well establ...