Abstract. When learning by observing an expert, cases can be automatically generated in an inexpensive manner. However, since this is a passive method of learning the observer has ...
Abstract. Collaborative Web Search (CWS) proposes a case-based approach to personalizing search results for the needs of a community of like-minded searchers. The search activities...
The Business Process Model represented as a diagram in Business Process Modeling Notation (BPMN) is a commonly used way how to describe business processes of an organization. Probl...
Automated reasoning about human behavior is a central goal of artificial intelligence. In order to engage and intervene in a meaningful way, an intelligent system must be able to ...
Tanzeem Choudhury, Matthai Philipose, Danny Wyatt,...
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...