An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
One of the primary goals in discovery science is to understand the human scientific reasoning processes. Despite sporadic success of automated discovery systems, few studies have s...
: Within the community of CSCW the notion and nature of workflow systems as prescriptions of human work has been debated and criticised. Based on the work of Suchman (1987) the not...
The computer support of cooperation and knowledge production across socially distributed activity systems has become an important topic in the context of the discourse on ,,knowle...
Abstract. In Distributed Problem-solving (DPS) systems a group of purposefully designed computational agents interact and co-ordinate their activities so as to jointly achieve a gl...