Abstract. Current composite web service development and management solutions, e.g. BPEL, do not cater for flexible and adaptive business collaborations due to their pre-defined a...
Web services have greatly leveraged the world of Business-to-Business (B2B) communication and promise a lot more through dynamic service composition. In order to compose Web servi...
The objective of this research work is to look into the role of policies and context in framing the composition of Web services. Context supports the development of adaptable Web ...
Zakaria Maamar, Djamal Benslimane, Philippe Thiran...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...