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ICSOC
2005
Springer
13 years 10 months ago
A Rule Driven Approach for Developing Adaptive Service Oriented Business Collaboration
Abstract. Current composite web service development and management solutions, e.g. BPEL, do not cater for flexible and adaptive business collaborations due to their pre-defined a...
Bart Orriëns, Jian Yang, Mike P. Papazoglou
AINA
2007
IEEE
13 years 11 months ago
Conceptual Framework for a Comprehensive Service Management Middleware
Web services have greatly leveraged the world of Business-to-Business (B2B) communication and promise a lot more through dynamic service composition. In order to compose Web servi...
Farhana H. Zulkernine, Patrick Martin
DKE
2007
151views more  DKE 2007»
13 years 4 months ago
Towards a context-based multi-type policy approach for Web services composition
The objective of this research work is to look into the role of policies and context in framing the composition of Web services. Context supports the development of adaptable Web ...
Zakaria Maamar, Djamal Benslimane, Philippe Thiran...
WSC
2007
13 years 6 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
AINA
2006
IEEE
13 years 10 months ago
A Hybrid Rule-Based/Case-Based Reasoning Approach for Service Fault Diagnosis
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...
Andreas Hanemann