323 search results - page 2 / 65 » An Active Networking Approach to Service Customization |
ICSOC
2005
Springer
13 years 11 months ago
2005
Springer
Abstract. New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to des...
PVLDB
2008
13 years 5 months ago
2008
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
DANCE
2002
IEEE
13 years 10 months ago
2002
IEEE
In this paper, we explore flexible name resolution as a way of supporting extensibility for wide-area distributed services. Our approach, called Active Names, maps names to a cha...
ISCC
1999
IEEE
13 years 10 months ago
1999
IEEE
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
ADMA
2008
Springer
14 years 3 days ago
2008
Springer
Customer retention is crucial for any company relying on a regular client base. One way to approach this problem is to analyse actual user behaviour and take proper actions based o...