31 search results - page 2 / 7 » An Agent Scheduling Optimization for Call Centers |
WSC
2008
13 years 7 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
MANSCI
2008
13 years 5 months ago
2008
We study an iterative cutting-plane algorithm on an integer program, for minimizing the staffing costs of a multiskill call center subject to service-level requirements which are e...
MANSCI
2008
13 years 5 months ago
2008
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
MANSCI
2008
13 years 5 months ago
2008
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
ATAL
1999
Springer
13 years 9 months ago
1999
Springer
Abstract. This paper will discuss the internal architecture for an agent framework called DECAF (Distributed Environment Centered Agent Framework). DECAF is a software toolkit for ...