18 search results - page 1 / 4 » An Agent-Based Architecture for Customer Services Management... |
INFORMATICALT
2002
13 years 4 months ago
2002
The amount of products and services available over the Internet increases significantly and it soon becomes beyond users ability to analyze and compare them. At the same time the n...
WECWIS
2003
IEEE
13 years 10 months ago
2003
IEEE
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
COBUILD
1998
Springer
13 years 9 months ago
1998
Springer
Abstract. As the amount of information and communication increases dramatically new working environments must provide efficient mechanisms to maximize the benefits of these develop...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
JMIS
2011
12 years 8 months ago
2011
: The Internet makes it easy to offer large assortments of products, tempting managers to chase the “long tail”—that is, the phenomenon in which niche products gain a signifi...