139 search results - page 3 / 28 » An empirical of service quality model from the viewpoint of ... |
USENIX
2008
13 years 7 months ago
2008
As Internet services become ubiquitous, the selection and management of diverse server platforms now affects the bottom line of almost every firm in every industry. Ideally, such ...
ISF
2008
13 years 5 months ago
2008
Trust has been considered a central aspect of successful IT outsourcing from the beginning of the outsourcing relationship to the end. A great deal of interest in trust has been d...
SIGSOFT
2001
ACM
14 years 6 months ago
2001
ACM
Most quality and software process improvement frameworks emphasize written (i.e. formal) documentation to convey recommended work practices. However, there is considerable skeptic...
AIM
2006
13 years 6 months ago
2006
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
IWQOS
2005
Springer
13 years 11 months ago
2005
Springer
This paper presents an empirical task-based user evaluation, which was carried out for the purpose of assessing the subjective QoS of a mobile multimedia web service in a real mult...