1330 search results - page 1 / 266 » An interactive service customization model |
INFSOF
2006
13 years 4 months ago
2006
: Mass customization has become one of the key strategies for a service provider to differentiate itself from its competitors in a highly segmented global service market. This pape...
WOA
2004
13 years 5 months ago
2004
The management of one-to-one business interaction is challenged by the latency in the acquisition of information about the individual customer's preferences. Although sharing ...
ICEXSS
2010
12 years 11 months ago
2010
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organizat...
ICIS
2000
13 years 5 months ago
2000
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...