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» An interactive service customization model
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ERCIMDL
1999
Springer
111views Education» more  ERCIMDL 1999»
13 years 9 months ago
PIA - A Generic Model and System for Interactive Product and Service Catalogs
Abstract. This text motivates and de nes a generic model for interactive online or o ine product catalogs. Based on a detailed requirements analysis, the data model is de ned usi...
Florian Matthes, Ulrike Steffens
OTM
2005
Springer
13 years 10 months ago
Document Flow Model: A Formal Notation for Modelling Asynchronous Web Services Composition
This paper presents a formal notation for modelling asynchronous web services composition, using context and coordination mechanisms. Our notation specifies the messages that can b...
Jingtao Yang, Corina Cîrstea, Peter Henderso...
BPM
2007
Springer
152views Business» more  BPM 2007»
13 years 6 months ago
Behavioral Constraints for Services
Recently, we introduced the concept of an operating guideline of a service as a structure that characterizes all its properly interacting partner services. The hitherto considered ...
Niels Lohmann, Peter Massuthe, Karsten Wolf
NOMS
1998
IEEE
160views Communications» more  NOMS 1998»
13 years 9 months ago
SP-to-SP service ordering specification and its implementation
Network Management Forum (NMF) has defined a set of basic business processes dealing with major TMN service management functions such as performance management, fault management, b...
Graham Chen, Qinzheng Kong, Pierre-Yves Benain
PVLDB
2008
94views more  PVLDB 2008»
13 years 4 months ago
Dynamic active probing of helpdesk databases
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...