Abstract. This text motivates and de nes a generic model for interactive online or o ine product catalogs. Based on a detailed requirements analysis, the data model is de ned usi...
This paper presents a formal notation for modelling asynchronous web services composition, using context and coordination mechanisms. Our notation specifies the messages that can b...
Recently, we introduced the concept of an operating guideline of a service as a structure that characterizes all its properly interacting partner services. The hitherto considered ...
Network Management Forum (NMF) has defined a set of basic business processes dealing with major TMN service management functions such as performance management, fault management, b...
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...