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IADIS
2003
13 years 6 months ago
The Customer's Perspective Sociological Accounts of E-Commerce Encounters
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
Shailey Minocha, Lisa Dawson, Ann Blandford, Dave ...
CHI
2011
ACM
12 years 9 months ago
The impact of network structure on breaking ties in online social networks: unfollowing on twitter
We investigate the breaking of ties between individuals in the online social network of Twitter, a hugely popular social media service. Building on sociology concepts such as stre...
Funda Kivran-Swaine, Priya Govindan, Mor Naaman
SIGIR
2012
ACM
11 years 8 months ago
Task complexity, vertical display and user interaction in aggregated search
Aggregated search is the task of blending results from specialized search services or verticals into the Web search results. While many studies have focused on aggregated search t...
Jaime Arguello, Wan-Ching Wu, Diane Kelly, Ashlee ...