31 search results - page 1 / 7 » Analysis and Synthesis of Help-Desk Responses |
KES
2005
Springer
13 years 10 months ago
2005
Springer
Abstract. We present a corpus-based approach for the automatic analysis and synthesis of email responses to help-desk requests. This approach can be used to automatically deal with...
AUSAI
2006
Springer
13 years 8 months ago
2006
Springer
Abstract. We present a comparative study of corpus-based methods for the automatic synthesis of email responses to help-desk requests. Our methods were developed by considering two...
CSCW
2004
ACM
13 years 10 months ago
2004
ACM
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
SIGUCCS
2000
ACM
13 years 8 months ago
2000
ACM
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
IV
2009
IEEE
13 years 11 months ago
2009
IEEE
Information synthesis is a key portion of the analysis process with visual analytics tools. This stage of work requires users to collect, organize, and add meaning to individual a...